Return Policy

REPLACEMENT & RETURN POLICY


We make sure that every item that we deliver to you is in good working condition but If ever there is case that you have complaints regarding the item you received, please contact us right away. For problems discovered arising from factory defects, please go to the nearest Authorized Service Center for Makita and Dewalt units in your area.


‼️If 7 days have passed since your purchase, we unfortunately cannot offer a replacement or refund.‼️


1. RETURN & REPLACEMENT ELIGIBILITY

  1. Order Basis Products: Please note that products specifically marked or sold as "Order Basis" are non-returnable and non-refundable once the order is placed.
  2. Product Condition: To be eligible for a replacement, your item must be in the same condition that you received it, in its original packaging, and unused. All items will be tested and diagnosed to ensure they are in perfect working order before a replacement is approved.
  3. Damaged products such as rusted, scratched, fingerprints, discolored, opened or otherwise not pristine, among other reasons which indicates product is not in good order or condition is not eligible for return.
  4. Non-Returnable Items: Items that have been opened, damaged, or are not in their original packaging cannot be returned.
  5. Sale Items: Only regular-priced items may be replaced or refunded. Sale items are final sale and cannot be replaced or refunded.
  6. Change of Mind: Decisions made after the item has been shipped or received is not accepted as a return/refund reason.
  7. Buyer's Error: Buying the wrong battery platform or model by mistake is not a valid reason for a return/refund.


2. FEES AND COSTS

  1. Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.
  2. Restocking Fee: Returns for reasons other than factory defects (e.g., buyer's error or accidental order) are subject to a 15% Restocking Fee from the item's purchase price to cover inspection and repackaging. This applies only if the item is returned in its original, unopened packaging. Original shipping fees are non-refundable."


3. THE RETURN PROCESS

  1. Initiation: To start a return or replacement, please contact us immediately at 0967-2000177 / [email protected]. A receipt or proof of purchase is required.
  2. Shipping Address: Please mail your product to: Yan Mar Trading Centro Fortuna Building, A.S. Fortuna Street, Banilad, Mandaue City, Cebu.
  3. Inspection & Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/replacement.



REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 to 10 business days.


LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet.