Refund & Return Policy

At Saive Studio, every product is handmade or carefully packed with attention to detail. We take pride in ensuring that your order reaches you safely and as described.

However because of the handmade nature of our products, all sales are final except in specific cases outlined below.


1. No Returns or Refunds for Change of Mind

Due to hygiene and product integrity reasons, we do not accept returns or issue refunds for:

  1. Change of mind
  2. Unsuitable scent preferences
  3. Minor handmade variations in color, texture or design.

Variations in handmade products are a natural result of the artisanal process and are not considered defects.


2. Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please notify us within 3 days of delivery by emailing [email protected] with:

  1. Your order number
  2. A clear photo of the product and packaging
  3. Description of the issue

Once verified, we will offer a replacement, refund, or store credit at our discretion.


3. Returns Procedure

If a return is approved, we will provide instructions for the return process.

Returned items must be:

  1. In their original, unused condition
  2. Returned within 7 days of approval
  3. Packed securely to prevent further damage

Customers are responsible for return shipping costs unless the return is due to our error.


4. Lost or Delayed Parcels

Saive Studio is not responsible for parcels lost or delayed by couriers. We will however, assist where possible by contacting the courier to investigate. Unfortunately we're currently unable to deliver to PO Box addresses. Please provide a residential or business address to ensure smooth delivery.


5. Non-Refundable Items

The following items cannot be returned or refunded:

  1. Used candles or sprays or wellness oils
  2. Sale or promotional items
  3. Custom or limited-edition products


6. Contact

For refund requests, please email [email protected] with your order details. Please provide:

Order number

Photos of damaged or incorrect products



We value our customers and all their feedbacks. Although we're sorry for a bad experience (hopefully not from our own doing!), we’ll always do our best to resolve things with fairness and understanding on both sides.

Your trust means a lot to us.