Product

1. How and where is your milk tea made? It is made in Singapore, using Ceylon tea leaves, raw sugar, and evaporated milk. Orders will be made fresh and can be kept for 3 days (due to the evaporated milk).
2. Is your milk tea safe from allergens? Our products do not contain any popular allergens, such as nuts or eggs, etc. However, as our products themselves are made in a home kitchen where those items do exist, we cannot promise that the final product is free of allergens. Evaporated milk has higher amounts of milk proteins and lactose compared to normal cow's milk, as well, so may not be suitable for lactose-intolerant customers. 
3. Does your milk tea contain caffeine? Yes.
4. Can I customise my milk tea strength? We are looking to add that option once we know what options are popular! Let us know what options you would like on our Telegram group!
5. What are your bottles made of? Our plastic bottles are made of PET (polyethylene terephthalate) plastic with aluminium lids.

Order confirmation and cancellation

1. What happens when I make an order? You will receive an email in your inbox confirming the order. Within the next 24 hours, you should also receive a message through your preferred choice of contact (WhatsApp/Telegram) confirming the pick-up time and details. 
2. Can I edit my order? Right now, our system isn't made to amend orders. However, you can reply to our confirmation message to request for amendments. If the cancellation is more than 24 hours before pick-up time, you can cancel and we will refund the order. If it is within 24 hours of the pick-up time, you can cancel the order but we will not be able to issue refunds. 

Pick-up and Delivery

1. How does pick up work? You choose a date and time, and it will be confirmed via your preferred communication channel (Telegram or Instagram). When we meet, I will pass you the bottles or pour the amount you have ordered into the bottle of your choice.
2. Can I choose another pick-up time or date? It is possible, but to be sure, please message us on Instagram or Facebook to check the date and time you would like before placing your order. 
3. How does delivery work? As of 1st April 2025, we have started offering delivery. Delivery is $8 with a minimum of $20 spent. If you order over $50, delivery will be free. We deliver to mainland Singapore only, and delivery will be on Sundays, 2-5pm.

How does your charity initiative work?

From January 2025 onwards, 20% of all profits made will go to mutual aid/charity. The organisation chosen will change every quarter, and donations will be made at the end of the quarter.In a year, we will have contributed to 4 different organisations.Donations will be sent at the end of each quarter, and receipts will be posted.

From January to March 2025, we donated the proceeds of $55 (rounded up) to the Singapore Cancer Society.

From April to the end of June 2025, we will be donating the proceeds to Migrant Mutual Aid's Standing Solidarity Fund.