At BELLEBLUSHSG, we take pride in ensuring all products are packed and checked with care before dispatch.

Due to hygiene, safety, quality control, and the professional nature of many products sold, all sales are final.

No Returns, Refunds or Exchanges

We do not accept returns, refunds, exchanges, or cancellations for:

1. Change of mind purchases
2. Incorrect product selection
3. Colour preference or suitability concerns
4. Professional-use products
5. Opened, used, tested, or tampered products
6. Training kits, educational materials, digital products, or course-related purchases
7. Orders delayed by courier services or customs

Damaged or Incorrect Items

If you receive an incorrect item or an item that arrives significantly damaged, please contact us within 48 hours of receiving your parcel.

Your claim must include:

1. Order number
2. Clear photographs of the item(s)
3. Photographs of the packaging
4. A description of the issue

Claims submitted after 48 hours may not be eligible for review.

Product Performance & Results

Individual results may vary based on factors including skill level, technique, training, application methods, skin type, hair type, aftercare, storage conditions, allergies, medications, and other individual circumstances.

BELLEBLUSHSG does not guarantee specific results and shall not be responsible for dissatisfaction arising from product performance or outcomes.

Allergies & Sensitivities

Customers are responsible for conducting patch tests where applicable and ensuring products are suitable for their intended use.

BELLEBLUSHSG shall not be liable for allergic reactions, sensitivities, misuse, improper application, or adverse outcomes resulting from the use of any product purchased.

Refund Approval

Where a refund, replacement, or store credit is approved at BELLEBLUSHSG's sole discretion, the resolution offered shall be final.

BELLEBLUSHSG reserves the right to refuse any claim that does not meet the requirements outlined in this policy.