Last Updated: 10 August 2026

Welcome to the online store of SHING ECO ELECTRIC & FURNITURE.

These Terms of Service govern your access to and use of our HitPay online store and your purchase of products from us. By accessing our store, placing an order or making payment, you confirm that you have read, understood and agreed to these Terms of Service, our Refund & Return Policy and any other terms displayed during checkout.

If you do not agree with these terms, please do not use the store or place an order.

Nothing in these Terms of Service excludes or limits any right or remedy that cannot lawfully be excluded under Malaysian law.

1. Business Information

This online store is operated by:

SHING ECO ELECTRIC & FURNITURE

PT 47, Jalan Dulang, Batu 21 1/4

Sungai Yan, 06900 Yan, Kedah

Telephone: +604-655 5287

Email: [email protected]

2. Eligibility to Purchase

By placing an order, you confirm that:

1. You are at least 18 years old or have permission from a parent or legal guardian;
2. The information provided by you is complete, current and accurate;
3. You are authorised to use the selected payment method;
4. You are purchasing for a lawful purpose; and
5. You have reviewed the product description, specifications, measurements and delivery requirements.

We may refuse or cancel an order where we reasonably suspect fraud, unauthorised payment, false information, resale abuse or other unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, measurements, photographs and prices are accurate.

However:

1. Images may be for illustration purposes;
2. Colours may vary due to lighting, screen settings and manufacturing batches;
3. Measurements may be subject to reasonable manufacturing tolerances;
4. Natural materials may have variations in grain, pattern, texture and finish;
5. Product packaging may change without prior notice; and
6. Manufacturers may update specifications, features or designs.

Customers must review the complete product information and contact us before ordering if a particular feature, measurement, colour or specification is essential to their purchase.

4. Orders and Contract Formation

Submitting an order and making payment do not automatically mean that the order has been accepted.

An order is subject to:

1. Payment verification;
2. Stock availability;
3. Price and product verification;
4. Delivery-area confirmation;
5. Fraud and security checks; and
6. Our acceptance of the order.

A binding sale is formed only when we confirm acceptance or begin preparing, ordering or dispatching the product.

We reserve the right to reject or cancel an order before acceptance. If payment has already been received for an order that we cannot accept, the amount paid will be refunded through the original payment method where possible.

5. Prices and Errors

All prices are stated in Malaysian Ringgit unless otherwise indicated.

We may correct errors involving:

1. Product prices;
2. Discounts or promotional prices;
3. Product descriptions;
4. Specifications;
5. Stock availability;
6. Delivery charges; or
7. System and data-entry errors.

If an obvious pricing or listing error is discovered after an order is submitted, we may contact the customer to:

1. Confirm the order at the correct price;
2. Offer a suitable alternative; or
3. Cancel the affected order and refund the amount paid.

We are not required to supply a product at a price that is clearly and materially incorrect due to a typographical, technical, system or human error, subject always to applicable law.

6. Promotions and Discount Codes

Promotions, vouchers and discount codes:

1. Are valid only for the stated period;
2. May be limited to selected products, quantities or customers;
3. Cannot be exchanged for cash;
4. Cannot be combined unless expressly permitted;
5. May be subject to minimum spending or other conditions; and
6. May be withdrawn or corrected where there is fraud, misuse or an obvious error.

We may cancel promotional benefits obtained through duplicate accounts, automated activity, false information or other abuse.

7. Stock Availability

Products displayed on the store may become unavailable before our system is updated.

If an ordered product is unavailable, we may:

1. Offer a later delivery date;
2. Offer an alternative product;
3. Provide store credit with the customer’s agreement; or
4. Cancel the affected product and issue a refund.

We are not responsible for stock shortages caused by a supplier, manufacturer, distributor, import delay or other circumstance beyond our reasonable control. Any amount paid for an unavailable product will nevertheless be handled in accordance with these terms and applicable law.

8. Payment

Orders must be paid using a payment method available during checkout.

Payments may be processed by HitPay, banks, card issuers, e-wallet providers, Buy Now Pay Later providers or other third parties. Use of those services may also be subject to the provider’s separate terms, fees, eligibility requirements and privacy policy.

An order is not considered paid until payment has been successfully authorised, received and verified.

We are not responsible for:

1. Payment rejection by a bank or payment provider;
2. Temporary payment-service disruption;
3. Additional fees charged independently by the customer’s provider;
4. Currency conversion or foreign transaction charges; or
5. Suspension of a customer’s third-party payment account.

9. Instalment and Buy Now Pay Later Payments

Approval for instalment or Buy Now Pay Later facilities is determined by the relevant payment provider, not by SHING ECO ELECTRIC & FURNITURE.

The customer remains responsible for complying with the provider’s repayment schedule and terms. A return, cancellation or refund does not automatically cancel the customer’s financing or payment plan until the provider has processed the relevant adjustment.

Any interest, late fee or penalty charged by a payment provider is a matter between the customer and that provider, except where caused by our verified error.

10. Order Cancellation

Customers must contact us immediately if they wish to cancel an order.

Cancellation is subject to our approval and may not be available once a product has been:

1. Confirmed or ordered from a supplier;
2. Customised or modified;
3. Assembled;
4. Prepared for delivery;
5. Dispatched; or
6. Installed.

Where cancellation is approved, reasonable and properly disclosed costs already incurred may be deducted where legally permitted.

We may cancel an order because of stock unavailability, payment failure, suspected fraud, listing error, delivery restrictions or circumstances beyond our reasonable control. Where appropriate, any amount received for the cancelled product will be refunded.

11. Delivery Information

Customers must provide a complete and accurate:

1. Recipient name;
2. Contact number;
3. Delivery address;
4. Postcode;
5. Property type;
6. Floor or unit number;
7. Access information; and
8. Information concerning stairs, lifts, narrow entrances or delivery restrictions.

We are not responsible for delay, failed delivery or additional costs caused by incomplete, inaccurate or undisclosed information.

12. Delivery Time

Any delivery date or time is an estimate unless expressly confirmed in writing as guaranteed.

Delivery may be affected by:

1. Product availability;
2. Supplier or manufacturer delays;
3. Traffic and road conditions;
4. Weather;
5. Vehicle breakdown;
6. Building-access restrictions;
7. Public holidays;
8. Customer unavailability; or
9. Events beyond our reasonable control.

We will make reasonable efforts to notify the customer of a significant delay. A reasonable delay does not automatically entitle the customer to compensation or cancellation, subject to applicable law.

13. Delivery Access and Additional Charges

The customer must ensure that the product can safely pass through all gates, doors, corridors, staircases, lifts and other access routes.

Additional charges may apply for:

1. Redelivery;
2. Additional manpower;
3. Staircase carrying;
4. Special lifting equipment;
5. Dismantling or reassembly;
6. Difficult or unsafe access;
7. Waiting time caused by the customer;
8. Changes to the delivery address; or
9. Failed delivery caused by the customer.

If delivery cannot be completed because the product does not fit or the access conditions were not disclosed, delivery and handling charges remain payable.

Our delivery personnel may refuse any delivery method that they reasonably consider unsafe or likely to cause injury or property damage.

14. Acceptance of Delivery

The customer or authorised representative should inspect the product’s model, colour, quantity, packaging and visible condition before signing or acknowledging delivery.

Any visible damage, shortage or incorrect item should be recorded on the delivery document and reported immediately.

A signed or electronically acknowledged delivery record is evidence that the product was delivered and accepted in the recorded condition. This does not affect rights relating to hidden defects that could not reasonably have been identified during delivery.

15. Risk After Delivery

Once the product has been successfully delivered and accepted, the customer is responsible for protecting it against:

1. Mishandling;
2. Water, rain or moisture;
3. Fire or excessive heat;
4. Pests;
5. Renovation or construction work;
6. Unauthorised movement, repair or modification;
7. Improper electrical supply; and
8. Other damage occurring after delivery.

This clause does not make the customer responsible for a defect that existed when the product was supplied.

16. Installation and Assembly

Installation or assembly is included only where expressly stated in the order.

The customer is responsible for ensuring that the premises have suitable:

1. Electrical wiring and power supply;
2. Wall structure and mounting surface;
3. Water inlet and drainage;
4. Ventilation;
5. Space and clearance; and
6. Approvals from the owner, landlord or building management.

We are not responsible for damage or malfunction caused by installation, assembly, modification or repair performed by the customer or an unauthorised third party.

Additional work, materials or site preparation not included in the order will be charged separately.

17. Customer Property and Premises

Customers must provide a reasonably safe and accessible delivery or installation area.

We are not responsible for pre-existing defects, weak structures, concealed pipes, concealed wiring or damage arising from inaccurate information provided by the customer.

The customer should protect floors, walls and nearby property before delivery or installation. Any alleged property damage must be reported immediately and supported with photographs or other reasonable evidence.

18. Product Use

Customers must:

1. Follow the manufacturer’s instructions;
2. Use the product only for its intended purpose;
3. Observe all safety warnings;
4. Use a suitable power supply;
5. Arrange maintenance where required; and
6. Prevent use by anyone who cannot operate the product safely.

SHING ECO ELECTRIC & FURNITURE is not responsible for loss or damage caused by misuse, negligence, unauthorised modification or failure to follow instructions.

19. Manufacturer’s Warranty

Where a product includes a manufacturer’s warranty, the warranty is subject to the manufacturer’s own terms, exclusions and procedures.

Customers may be required to provide:

1. Original invoice;
2. Warranty card;
3. Product model and serial number;
4. Photographs or videos; and
5. Access for inspection by an authorised service centre.

Warranty claims may be declined by the manufacturer where the issue results from misuse, unauthorised installation, power surge, accident, pests, water damage, unauthorised repair or normal wear and tear.

20. Returns and Refunds

All returns, exchanges, repairs and refunds are governed by our separate Refund & Return Policy, which forms part of these Terms of Service.

Products must not be returned without our prior written approval. Approval to inspect a product does not automatically mean that a refund or replacement has been approved.

21. Communication and Electronic Records

By placing an order, the customer agrees that we may communicate regarding the order through:

1. Telephone;
2. WhatsApp;
3. SMS;
4. Email;
5. HitPay notifications; or
6. Other contact information supplied by the customer.

Electronic orders, payment records, messages, photographs, delivery acknowledgements and other electronic records may be retained as evidence of the transaction, subject to applicable privacy requirements.

Customers must ensure that their contact details remain accurate and must check communications relating to their order.

22. Reviews and Customer Content

If a customer submits a review, photograph, video or other content, the customer confirms that:

1. The content is truthful and based on genuine experience;
2. It does not infringe another person’s rights;
3. It does not contain unlawful, abusive or misleading material; and
4. The customer has permission to share any person’s image or information appearing in it.

We may remove content that is unlawful, fraudulent, abusive, irrelevant or infringes another party’s rights.

23. Prohibited Use

Customers must not use the store to:

1. Commit fraud or make an unauthorised payment;
2. Submit false information or false claims;
3. Interfere with the store’s security or operation;
4. Introduce malicious code;
5. Copy or exploit store content without permission;
6. Impersonate another person;
7. Abuse promotions or refund procedures; or
8. Engage in unlawful or harmful activity.

We may restrict access, reject an order, preserve relevant records or report suspected unlawful activity to the appropriate party.

24. Intellectual Property

All store content, including logos, photographs, product descriptions, graphics, layout and promotional materials, belongs to SHING ECO ELECTRIC & FURNITURE or is used with permission.

Customers may view the content for personal shopping purposes. Content must not be copied, reproduced, modified, republished or commercially used without prior written permission.

Third-party brand names and trademarks remain the property of their respective owners.

25. Third-Party Services and Links

Our store may use or link to services operated by HitPay, payment providers, manufacturers, delivery providers or other third parties.

We do not control those third-party services and are not responsible for their independent availability, content, security or conduct. Customers should review the relevant third party’s terms and privacy policy.

Nothing in this clause excludes responsibility that legally belongs to SHING ECO ELECTRIC & FURNITURE.

26. Limitation of Liability

To the fullest extent permitted by law, SHING ECO ELECTRIC & FURNITURE will not be liable for indirect, incidental, special or consequential loss arising from circumstances beyond our reasonable control or from the customer’s misuse of a product.

Where liability cannot lawfully be excluded, our liability will be determined in accordance with applicable Malaysian law.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, personal injury caused by negligence or any consumer right that cannot lawfully be excluded.

27. Indemnity for Customer-Caused Loss

To the extent permitted by law, the customer is responsible for reasonable loss, cost or damage directly caused by:

1. False information supplied by the customer;
2. Unauthorised or fraudulent use of a payment method;
3. Customer misuse of the store;
4. Deliberate damage;
5. Breach of these terms; or
6. Violation of another person’s rights.

This clause does not apply to loss caused by SHING ECO ELECTRIC & FURNITURE’s own breach, negligence or unlawful conduct.

28. Events Beyond Our Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, flood, fire, epidemic, government restrictions, supplier disruption, transport interruption, labour disruption, communication failure or payment-system failure.

We will make reasonable efforts to resume performance and provide an appropriate solution once reasonably possible.

29. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, store features, payment methods or legal requirements.

The updated version will be published with a new “Last Updated” date. Changes will apply prospectively and will not unfairly remove rights already attached to a confirmed order.

30. Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

31. No Waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

32. Governing Law

These Terms of Service are governed by the laws of Malaysia.

Any dispute should first be raised directly with SHING ECO ELECTRIC & FURNITURE so that both parties can attempt to resolve it in good faith.

Nothing in this clause prevents a consumer from exercising any right to bring an eligible claim before the Tribunal for Consumer Claims Malaysia or another competent authority.

33. Contact Us

For questions concerning these Terms of Service, please contact:

SHING ECO ELECTRIC & FURNITURE

PT 47, Jalan Dulang, Batu 21 1/4

Sungai Yan, 06900 Yan, Kedah

Telephone: +604-655 5287

Email: [email protected]