TERMS & CONDITIONS

Terms and Conditions


1. Introduction

Welcome to Rotan Lot. By purchasing from our website, you agree to the following terms and conditions. Please read them carefully before completing your order. These terms are subject to change at any time, and the updated terms will be posted on this page.


2. Orders and Payment

  1. All prices on our website are in Ringgit Malaysia (RM) and inclusive of applicable taxes (unless otherwise stated).
  2. Payment is due at the time of order. We accept debit card, credit card, online transfer and other third party payment method that is available during the checkout.
  3. Once your order is confirmed, you will receive an email with your order details and a tracking number for shipment.


3. Delivery and Shipping

  1. Delivery times and charges depend on the delivery option chosen at checkout.
  2. We aim to deliver your items within the time frame indicated during checkout, but we cannot guarantee delivery times due to unforeseen circumstances like weather or other delays.
  3. If delivery is delayed, we will inform you of any changes.


4. Returns and Cancellations

  1. There are no cancellation to your order once payment is proceed.
  2. Goods sold are non-refundable, no exchanges or returning of items are allowed except in the event of manufacturer defects only and inspected upon delivery.
  3. Returns are subject to approval and certain conditions (e.g., items must be unused, in original packaging).
  4. No exchanges, returns or refunds if the item damage by usage.
  5. Please refer to our Return & Exchange Policy for more information.


5. Damaged or Defective Products

  1. If your product is damaged during shipping / delivery or is defective, please contact our customer service team after the delivery was made or within 24 hours after the delivery. We will assist you in processing a replacement or a refund.
  2. Please provide photos or video evidence of any damage to expedite the process.


6. Product Information and Availability

  1. While we strive to provide accurate product descriptions, images, and availability information, errors or omissions may occasionally occur.
  2. If an item you ordered is out of stock, we will inform you and offer a suitable solution, such as a refund or alternative product.


7. User Conduct

  1. By purchasing from our website, you agree not to engage in fraudulent activities, submit false information, or attempt to disrupt the site’s operation.
  2. You agree to use our website for lawful purposes only.


8. Governing Law

  1. These Terms and Conditions are governed by the laws of Malaysia, and any disputes will be subject to the exclusive jurisdiction of the courts in that location.



Warranty for Furniture Products


1. Warranty Coverage

Rotan Lot offers a limited warranty on all furniture products. This warranty covers only on any manufacturing defects in materials and workmanship. No warranty upon usage and care.


2. Duration of Warranty

The warranty for manufacturing defects lasts for 1 week from the date of purchase, depending on the specific product.


3. What’s Covered

The warranty covers only or from manufacturing defects :

  1. Structural defects (e.g., frames, legs, joints, etc.)
  2. Upholstery defects (e.g., fabric stitching, padding issues)
  3. Defects in materials and workmanship that affect the functionality or safety of the product.


4. What’s Not Covered

The warranty does not cover:

  1. Damage caused by misuse, neglect, accidents, or improper care.
  2. Wear and tear over time (e.g., fading, staining, or general aging of fabric/finish).
  3. Damage caused by transportation or handling after delivery.
  4. Products altered, modified, or repaired by anyone other than authorized service personnel.


5. Warranty Claims

  1. To make a warranty claim, please contact our customer service team at [email protected].
  2. You will need to provide proof of purchase, photos of the damage/defect, and any other information we may request.
  3. We will assess the claim and, if approved, repair, replace, or offer a refund at our discretion.
  4. If we find the claim is not covered by the warranty, we will inform you and provide options for repair or replacement at your expense.


6. Limitations of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the product. We are not responsible for any indirect or consequential losses, including but not limited to loss of use, damage to other property, or inconvenience.


7. Care Instructions

Proper care and maintenance can extend the life of your furniture. Recommended to have a proper shade if you decide to put your furniture outdoor. By putting your furniture outdoor it will shorten the life of your furniture especially the varnish and colour.