Return and Refund Policy

Return & Refund Policy

Thanks for shopping at The Beverage Porter. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at The Beverage Porter. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at The Beverage Porter, you agree to the terms set forth below along with Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1 week to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that The Beverage Porter is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Cancellation

Cancellations are only allowed >24 hours before the specific delivery date by contacting us via email or by phone.

A surcharge of 3.5% of the final total transacted amount will be charged for all cancellations. During designated days of delivery, no cancellations are allowed.

For returns, please refer to our return policy.

Shipping

In the event of a defective product, The Beverage Porter is responsible for return shipping costs. Every returning shipping is paid by The Beverage Porter, even if the item didn’t have free shipping in the first place.

In the event of a return initiated by you other than a defect, you are responsible for return shipping costs. Every returning shipping in such scenario is paid by you, even if the item has free shipping in the first place.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

 -Via Email: [email protected]

 -Via Phone Number: +65 6424 0454