Most managers view delegation as a way to "get things done." This is a limited view. True delegation is a leadership tool designed to grow people. The ultimate goal of this manual is to help you move from being the "Chief Problem Solver" to a "Capacity Builder."

We are operating in the 21st century, where command-and-control styles are fast becoming yesterday’s news. These older models are losing their grip on independently sensitive generations now taking over the workplace. Without the delegation-through-coaching tools provided here, leaders often flip-flop between leading by abandonment and becoming insufferable when performance fails.

When you apply these protocols correctly, you become dispensable regarding day-to-day operations. This paradox is what makes you indispensable to the organization for higher-level strategic leadership.