FAQ

Order

Q: How long does it take to ship an order?

1. We take around two business days to ship an order. We try to ship your order as fast as we can. However, we also seek for your understanding to allow more buffer time during public holidays and festive seasons like Christmas etc.

Q: How do I know if my order is confirmed?

1. An order confirmation will be sent to your email address.

Q: Do you accept overseas orders?

1. Currently, we only accept local orders to be shipped in Singapore.

Payment

Q: What kind of payment mode is accepted at your website?

1. We accept all major credit cards, debit cards, AMEX and PayNow. Credit card payments are processed via Stripe payment gateway. PayNow payments are processed via respective local bank apps.

Q: Is Stripe payment gateway secured?

1. Stripe uses security measures like encryption and complies with PCI DSS (Payment Card Industry Data Security Standard) Level 1, the highest standard in the industry to protect its customers' data.

Delivery

Q: What are the delivery modes available?

1. We use Singpost local mail tracking services like Smartpac or Tracked Letterbox to deliver orders up to 2kg across Singapore within two working days. Tracking number will be provided and can be monitored via SingPost’s online tracking system.

1. We also provide Locker-to-Locker delivery service operated by Pick! Network. Conveniently located within a 5 minutes walk from HDB estates, community clubs and/or transport node, and available 24/7* for consumers’ convenience. Allows up to maximum 5kg. Tracking information and collection pin will be provided via email and sms notification. Please provide your mobile number during checkout.

1. For Pick! lockers, please take note to collect your parcel before the collection deadline. We will not be able to re-arrange another locker delivery after the collection deadline.

Q: How do you charge for delivery?

1. For Singpost local mail tracking services, a flat delivery rate of S$2.00 will apply.

1. For Pick! lockers, a flat delivery rate of S$4.00 will apply.

1. Currently we are offering S$2.00 delivery discount for all delivery orders in Singapore, with no minimum spend. Shipping discount will apply automatically during checkout.

Q: How long is the delivery period?

1. For Singpost local mail tracking services, it will take two working days to be delivered.

1. For Pick! lockers, it will take up to three working days.

Return & Refund

Q: What is your return & refund policy?

1. We do not accept any return and refund for any physical product which has been opened or used. We are also unable to accept return and refund of product with minor damage to the packaging such as dented box etc. This is because such delivery situation is not within our control.

1. We only accept return and refund for wrong item sent or product with major physical damage such as leakage etc. We will only process any return request for purchase within 14 days of the order date.

Q: How do I submit a return and refund request?

1. Please send us a request via email at [email protected]. We will guide you on the return process.