Refund & Cancellation Policy

For our handcrafted hampers, we always strive to keep your order as close as possible to the original design shown. However, certain wrappers, ribbons, or small items may occasionally run out of stock. In such cases, we will replace them with a similar design or color while preserving the overall look and feel of your gift. Rest assured, the value of your hamper will always be equal to or greater than what you ordered.

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Substitution Policy


  1. For our handcrafted designs, we always strive to keep your order as close as possible to the original picture.
  2. Occasionally, certain wrappers, ribbons, or small contents may run out of stock. In such cases, we will substitute with a similar design or color while maintaining the overall look and feel.
  3. Rest assured, the value of your gift will always remain equal or higher.



Refund & Cancellation


  1. Eligible for Refund/Cancellation:
  2. Orders that are not yet in production, not prepared, and not shipped out.
  3. A small processing fee of RM5 applies for cancellations due to change of mind.
  4. Not Eligible for Refund/Cancellation:
  5. Within 48 working hours before delivery (as items are custom made-to-order).
  6. Once an item has been prepared, processed, or shipped.
  7. Delays caused by courier services (beyond our control).
  8. Changes to Delivery Date or Card Message must be made at least 48 hours in advance (before processing begins).


Damages & Returns


  1. Non-perishable items (via courier): Damages must be reported to our team within 24 hours of delivery.
  2. If an item is damaged during shipping, we will replace it with the same product, or with an item of equal value if the original is unavailable.
  3. Refunds (local banks): Processed within 7–14 working days.
  4. Incorrect or Defective Items: Please return the item to us and we will cover the return shipping fee as well as send you the correct replacement.



Thank you for trusting us with your precious gifts. Every hamper is made with love, and we promise to do our best to make your experience as smooth and joyful as possible.